Customer Support

Môsses Return & Exchange Policy

At Môsses, we take pride in offering high-end, premium-quality products. Because of the craftsmanship and standards involved in our manufacturing, we follow a strict return and exchange policy to ensure fairness and transparency for all customers.

1. Defective Products

We accept returns or exchanges only if the product is defective upon arrival.

  • Defects must be reported within 7 days of delivery.

  • Customers must provide clear photos or videos of the defect for verification.

  • Once approved, we will offer an exchange for the same item or a full refund.

2. No Returns for Non-Defective Products

We do not accept returns for products that are not defective.
Examples of non-defective reasons include:

  • Change of mind

  • Wrong size chosen by the customer

  • Product already used, worn, or washed


3. Exchanges

Exchanges are only accepted if:

  • The product arrived defective, or

  • We shipped the wrong item by mistake.

4. Condition of Items

For defective returns or approved exchanges, items must be:

  • Unused

  • In their original condition

  • In original packaging

5. Shipping Delays

Occasional delays may occur due to:

  • Airline strikes

  • Customs processing

  • Carrier issues

These delays are not the fault of Môsses, and we cannot offer refunds based on shipping issues beyond our control.

6. High-End Quality Standard

Môsses products are crafted with premium materials and strict quality control. We are confident in the durability and performance of every item we ship.